Service Coordination

Service Coordination Questions and Answers

With the many choices and needs that are part of every day life, it is critically important that a trained, knowledgeable person is available to listen, answer questions, and be a guide to the right activities and support based on individual needs and desires.  The Arc can help, with a professional team of Service Coordinators.


Attributes of Service Coordination

Personal Outcome Measures® (POMs) Interviews

Staff throughout the agency are trained in this essential tool to ensure that services are defined by the people we support.



This whole process of discovery, with Service Coordination at the lead, helps individuals to identify who is in their circle of support, and what is important to them, so that their goals reflect their values and interests.



With over 150 years of combined experience, plus ongoing professional training, The Arc’s Service Coordination  team provides people with linkage and supports that will help them to meet their goals.


Council on Quality and Leadership

The Arc has received Quality Assurances accreditation through the Council for Quality and Leadership.  Service Coordination takes the lead in this area.  Service Coordinators continuously  define, measure and improve quality of life and quality of services for each person we serve.


To Qualify

To qualify for MSC, an individual must meet the eligibility criteria set forth by the Office for People with Developmental Disabilities (OPWDD).  He or she must also have an ongoing and comprehensive need for service(s).


For questions about the program, contact Service Coordination Director Jen Warner at (585) 991-5481.


For intake eligibility, contact Jean Angililli at (585) 991-5459.



Our Service Coordinator is very patient and compassionate about the many things that we have been through with our son.  She has been very considerate of our dreams for his future.  She finds alternate routes to accommodate his needs at any given time to help him advance.”
~ Parent